Journal is indexed in following databases:



2023 Journal Impact Factor - 0.7
2023 CiteScore - 1.4



HomePage
 




 


 

ISSN 2083-6473
ISSN 2083-6481 (electronic version)
 

 

 

Editor-in-Chief

Associate Editor
Prof. Tomasz Neumann
 

Published by
TransNav, Faculty of Navigation
Gdynia Maritime University
3, John Paul II Avenue
81-345 Gdynia, POLAND
www http://www.transnav.eu
e-mail transnav@umg.edu.pl
Strategies and Measures to Improve the Work Environment of Service Crew on Board Swedish Passenger Vessels
1 Kalmar Maritime Academy, Linnaeus University, Växjö, Sweden
ABSTRACT: This paper presents findings from three workshops focused on the physical, organizational and social work environment of service crew working on board Swedish passenger vessels. The first workshop aimed to identify underlying causes of long-term sick leave among employees in the service department, and potential measures that can be taken to reduce ill-health. The second and third workshop explored knowledge of available methods to identify occupational safety and health risks, and suggest health-promotion strategies at individual, team and company levels. A total of 58 persons from the Swedish maritime cluster participated in the workshops. During the workshops, open and structured brainstorming was used to create affinity diagrams to systematically summarize the identified causes, risks and strategies. Although the results presented in this article stem from a research project focused on Swedish passenger vessels, many of the findings may be transferable to an international maritime setting towards a deeper understanding of seafarers’ work environment and working conditions.
REFERENCES
Trafikanalys, Sjötrafik 2015. 2016.
Stopford, M., Maritime Economics. 2009, New York: Routledge. - doi:10.4324/9780203891742
Allen, P., E. Wadsworth, and A. Smith, The prevention and management of seafarers’ fatigue: a review. Int Marit Health, 2007. 58(14): p. 167-77.
Nielsen, M.B., K. Bergheim, and J. Eid, Relationships between work environment factors and workers’ well-being in the maritime industry. Int Marit Health, 2013. 64(2): p. 80-88.
Sehkaran, S.N. and D. Sevcikova, ‘All Aboard’: Motivating Service Employees on Cruise Ships. Journal of Hospitality and Tourism Management, 2011. 18(1): p. 70-78. - doi:10.1375/jhtm.18.1.70
Larsen, S., E. Marnburg, and T. Øgaard, Working onboard – Job perception, organizational commitment and job satisfaction in the cruise sector. Tourism Management, 2012. 33(3): p. 592-597. - doi:10.1016/j.tourman.2011.06.014
Lee-Ross, D., Cruise Tourism and Organizational Culture: The Case for Occupational Communities in Cruise Ship Tourism, R.K. Dowling, Editor. 2006, CAB International: Wallingford, UK.
Dennett, A., et al., An investigation into hospitality cruise ship work through the exploration of metaphors. Employee Relations, 2014. 36(5): p. 480-495. - doi:10.1108/ER-08-2013-0111
Gibson, P., Cruising in the 21st century: Who works while others play? International Journal of Hospitality Management, 2008. 27(1): p. 42-52. - doi:10.1016/j.ijhm.2007.07.005
Forsell, K., et al., Work environment and safety climate in the Swedish merchant fleet. International Archives of Occupational and Environmental Health, 2017. 90(2): p. 161-168. - doi:10.1007/s00420-016-1180-0
Ljung, M. and M. Oudhuis, Safety on Passenger Ferries from Catering Staff’s Perspective. Social Sciences, 2016. 5(3): p. 38. - doi:10.3390/socsci5030038
Hult, C., et al., OSH in the catering department. Work environment, perception of work, motivation and sick-leave onboard passenger ships [In Swedish]. 2017, Kalmar: Linnaeus University, Kalmar Maritime Academy.
Wilson, J.R.a.H.H.M., Participatory Ergonomics. 2006.
Cervai, S. and F. Polo, The impact of a participatory ergonomics intervention: the value of involvement. Theoretical Issues in Ergonomics Science, 2017: p. 1-19. - doi:10.1080/1463922X.2016.1274454
Beyer, H. and K. Holtzblatt, Contextual design : defining customer-centered systems. 1998: San Francisco, Calif. : Morgan Kaufmann Publishers, cop. 1998.
Babbar, S., R. Behara, and E. White, Mapping product usability. International Journal of Operations & Production Management, 2002. 22(10): p. 1071-1089. - doi:10.1108/01443570210446315
Kuniavsky, M., Observing the user experience. A practitioner's guide to user research. 2003, San Francisco: Elsevier Science. 560.
Lützhöft, M., J.M. Nyce, and E.S. Petersen, Epistemology in ethnography: Assessing the quality of knowledge in human factors research. Theoretical Issues in Ergonomics Science, 2010. 11(6): p. 532-545. - doi:10.1080/14639220903247777
Fishman, D., The case for pragmatic psychology. 1999: NYU Press.
Praetorius, G., C. Osterman, and C. Hult, Underlying Causes of and Potential Measures to Reduce Long-term Sick Leave Among Employees in the Service Department on Board Swedish Passenger Vessels, in: Weintrit A., Neumann T. (Eds) Safety of Sea Transportation. 2017, CRC Press/ Balkema. p. 287-293. - doi:10.1201/9781315099088-50
McAtamney, L. and E. Nigel Corlett, RULA: a survey method for the investigation of work-related upper limb disorders. Applied Ergonomics, 1993. 24(2): p. 91-99. - doi:10.1016/0003-6870(93)90080-S
Karasek, R. and T. Theorell, Healthy work: stress, productivity, and the reconstruction of working life. 1990, New York: Basic Books. 381.
Carter, T., Working at sea and psychosocial health problems - Report of an International Maritime Health Association Workshop. Travel Medicine and Infectious Disease, 2005. 3: p. 61-65. - doi:10.1016/j.tmaid.2004.09.005
Grech, M., T. Horberry, and T. Koester, Human factors in the Maritime Domain. 2008, Boca Raton, FL: CRC Press. Taylor & Francis Group.
Österman, C., C. Berlin, and L.-O. Bligård, Involving users in a ship bridge re-design process using scenarios and mock-up models. International Journal of Industrial Ergonomics, 2016. 53: p. 236-244. - doi:10.1016/j.ergon.2016.02.008
Costa, N.A., E. Holder, and S. MacKinnon, Implementing human centred design in the context of a graphical user interface redesign for ship manoeuvring. International Journal of Human-Computer Studies, 2017. 100: p. 55-65. - doi:10.1016/j.ijhcs.2016.12.006
Kataria, A., et al. Making the case for Crew-Centered Design (CCD) in merchant shipping. in 19th Triennial Congress of the IEA. 2015. Melbourne, Australia.
Wilson, J.R. and H.M. Haines, Participatory Ergonomics, in International Encyclopedia of Ergonomics and Human Factors, W. Karwowski, Editor. 2001, CRC Press: London and New York. p. 1282-1286.
Vink, P., E.A.P. Koningsveld, and J.F. Molenbroek, Positive outcomes of participatory ergonomics in terms of greater comfort and higher productivity. Applied Ergonomics, 2006. 37(4): p. 537-546. - doi:10.1016/j.apergo.2006.04.012
Lenhardt, U. and D. Beck, Prevalence and quality of workplace risk assessments – Findings from a representative company survey in Germany. Safety Science, 2016. 86: p. 48-56. - doi:10.1016/j.ssci.2016.02.017
Wilson, J.R., Fundamentals of systems ergonomics/human factors. Applied Ergonomics, 2014. 45: p. 5-13. - doi:10.1016/j.apergo.2013.03.021
Dul, J., et al., A strategy for human factors/ergonomics: developing the discipline and profession. Ergonomics, 2012. 55(4): p. 377-395. - doi:10.1080/00140139.2012.661087
Citation note:
Praetorius G.P., Österman C., Hult C.: Strategies and Measures to Improve the Work Environment of Service Crew on Board Swedish Passenger Vessels. TransNav, the International Journal on Marine Navigation and Safety of Sea Transportation, Vol. 12, No. 3, doi:10.12716/1001.12.03.19, pp. 587-595, 2018
Authors in other databases:
Gesa Praetorius:
Cecilia Österman:
Carl Hult: Scopus icon8853644800

Other publications of authors:

A. Kataria, E.H. Holder, G.P. Praetorius, M. Baldauf, J.-U. Schröder-Hinrichs

File downloaded 499 times








Important: TransNav.eu cookie usage
The TransNav.eu website uses certain cookies. A cookie is a text-only string of information that the TransNav.EU website transfers to the cookie file of the browser on your computer. Cookies allow the TransNav.eu website to perform properly and remember your browsing history. Cookies also help a website to arrange content to match your preferred interests more quickly. Cookies alone cannot be used to identify you.
Akceptuję pliki cookies z tej strony