ABSTRACT: Architectural, digital and information and communication accessibility is, according to the Law [1], accessibility that meets the requirements of universal design and reasonable accommodation within the meaning of the Convention on the Rights of Persons with Disabilities. According to the law, providing accessibility to persons with special needs is the responsibility of public transport entities including maritime operators. Persons with special needs are those who, due to their characteristics or the circumstances in which they find themselves, need to take additional measures to overcome barriers that prevent or hinder their participation in various spheres of life on an equal footing with others. Thus, these are not only people with disabilities, but also, as the explanatory memorandum to the law indicates, other dependents, the elderly or parents with children. The publication, within the framework of the methodology of the process approach to the management of transport organizations, defines a proposal for the basic criteria of the Accessibility Management System for Integrated Interchanges (AMSII), which will ensure compliance with all the requirements of the Law and related acts.

KEYWORDS: Transport Management System (TMS), Failure Modes and Effects Analyses (FMEA), Risk Assessment Method, Convention on the Rights of Persons with Disabilities, Accessibility Management System for Integrated Interchanges (AMSII), Labour Code, Information Flow Process, System Improvement Programme

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