192
5 CONCLUSIONS
Theairportenvironment,willtransformdramatically
intheyearstocome.Combinedwithrisingpassenger
expectations and the need for improved security
effectivenessinthefaceofanevolvingglobalthreat,
thischangedecosystemwillleadtoatransformation
in variety of procedures (Price & Forrest, 2016).
Security
willbeastreamlined,collaborativeanddata‐
drivenprocess.Inthefuture,securityscreeningmight
startat thebookingprocess. Yourbooking data will
bematchedwithauthoritydatabases,raisingflagsif
you show an increasedrisk profile.You will handle
check‐inremotely,possiblyloadingupthebiometric
data
storedonyourpassportandsnappingaselfieto
confirmyouridentity.
Asyoupreparetoleavefortheairport,youwillbe
presentedwithahostofoptionstogetthere,ranging
from public transportation to driverless cars. You
choose to head to the station and take the express
train
to the airport. You will pass a security
checkpointandcheckyourluggageinatadeskinthe
trainstation.Duringtransit,youwillreceivethelatest
updates on your flights and waiting times at the
securityarea.Whenyouarriveattheairport,anapp
willdirectyou
tothenearestcheckpoint,where you
undergoaquickbiometricverification.
Finally,insteadofputtingcarry‐onsonaconveyer
belt for X‐ray scanning, pulling out shoes and belts
and possibly undergoing a patting, you will breeze
through a passenger screening lane with all your
belongings.
Withtimetospare,
youwillenjoytheamenitiesof
the airport and you will receive anotification when
thetimehasarrivedtoboardyourplane.Noneedto
scrambleforyourboardingpassandpassport,afinal
biometric verification by the CCTV system ensures
youareseatedontherightplane.
Airports
looking to offer such a passenger
experience will need to rethink their security
procedureswiththefollowinginmind:
1 Implement technology as an enabler to enhance
thepassengerexperience
2 Differentiate focus and resources according to
passengerriskprofiles
3 Reviewprocesses tomaximizescreeningefficiency
4
Collaborateacrossalargesetofstakeholders
5 Integrate data to follow passengers through all
stepsoftheirjourney.
Security has always been a people, process, and
technology business, and it appears more than ever
that advanced technology needs to be applied
uniformlyacrossthe entireglobal aviation
sector,as
well as other vulnerable sectors to detect evolving
threats(Mc.Gaan,2016).Whilecurrenttechnologyis
goodatdetectingexplosives,themajorconcernisthat
terroristcapabilitiesarechallengingourtechnological
capabilitytodetectthelatestthreats.
Simultaneously,automatedsystemsarebecoming
able to handle more and more situations,
meaning
that humans need to step in only when something
unusual and unexpected occurs. But when humans
havelessopportunitytopracticeandhonetheirskills,
theybecomelessandlesscapableofreactingquickly
andappropriatelyincrisisconditions.
Insomecases,aviationstakeholders,shouldthink
likeattackers,not
defenders.Thebestwaytoprepare
fortomorrow’sattacks,ratherthanmerelypreventa
repeatofyesterday’s,istothinklikeanattacker.
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