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The servicing of a technical object (equipment) –
Figure 2 – is understood as any treatment, which
results in restoring the object’s state of availability
(operational). Servicing may consist in a repair of
equipment or in its inspection, replacement of the
entire equipment with a new one or in replacement
of damaged components with new ones. Parameters
characterising the equipment at servicing must
ensure that it is operational, although they may differ
from a new object (in particular this refers to defects
intensity).
An inspection, maintenance and condition control
are comprised (apart from a repair) by so-called
technical service of equipment, which is opposite to
its use.
To prevent adverse effects of unpredicted defects
(failures), equipment which is still in the state of
availability (operational) is subject to servicing.
Such servicing is named preventive and
distinguished from emergency servicing.
Figure 2. Servicing of a technical object
Properties of any system (in the case considered,
of a transport traffic control system) indicate that
such system, from the point of view of its servicing,
may be presented (on certain level of generality) as a
set of states of using, repair and inspection (Fig. 3).
When analysing this diagram, the state of
availability (initial) and the state of effective control
(system transition between the basic state and the
control state under influence of introduction of
control command and after execution of the control
task) may be distinguished within the state of using.
But in servicing it is most important to distinguish
the state of repair and inspection.
Classification of servicing optimisation models,
both in respect of individual devices and systems,
also because of using appropriate mathematical
methods, such as inter alia linear and non-linear
programming, dynamic programming, but first of all
Markov models.
Game theory and stochastic processes theory,
mainly of Markov processes, are used to model the
process of technical objects operation (Koźniewska
& Włodarczyk 1978). Mass servicing theory
(referred to also as queuing theory) is strongly
related to technology and its development resulted
from practical demands.
In general form each queuing system may be
presented using a block diagram (Fig. 4).
(starting)
(initial)
Basic state
of control
of repair
of inspection
System switching off
control
of using
Figure 3. States of the transport traffic control system
Intensity of
requests stream
Intensity of
servicing
stream
Figure 4. Block diagram of a queuing system
A queuing system may be described using three
basic characteristics:
− Stream of requests – this is a statistical
description of process of requests arriving at the
system,
− Process of servicing – defines the process of
requests servicing performance,
− Queue regulation (discipline) – defines the
method of selecting the next request to be
serviced, if there is a queue in the system.
The case when these variables are subject to
exponential distribution is of great practical
importance.
The stream of requests is a statistical description
of the process of requests arrival at the servicing
system. It is usually described using distribution
functions for intervals between consecutive requests.
If this stream does not show variability, these
intervals are constant and the stream itself is of
deterministic nature. But if requests are arriving at
the system at random, then these intervals are a
random variable and then the function of their
distribution should be defined (Filipowicz 1997).
The following denotations are used:
Maintaining object’s functioning
Actions aimed at
reduction of defect probability:
Restoring object’s functioning
Actions carried out after defect’s emerging, to
restore required object’s function: